Who we are
Exmoor Seasonal Dining Experiences is responsible for this website and for the personal data collected through it.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Exmoor Seasonal Dining Experiences
Email: info@exmoorseasonaldining.co.uk
Website: exmoorseasonaldining.co.uk
What personal data we collect
We may collect and process the following information:
Information you provide directly
If you contact us by email or through a contact form, we may collect your name, email address, telephone number and any other information you choose to include in your message.
Booking or event enquiry information
If you enquire about or book an event, we may collect the details needed to respond to your enquiry or manage your reservation. This may include names, contact details, guest numbers and any information you provide about dietary requirements or accessibility needs.
Technical information
When you visit the website, certain technical information may be collected automatically. This may include your IP address, browser type, device information and how you use the website.
How we use your personal data
We use your personal data to:
Respond to enquiries and messages
Manage bookings and event-related communication
Provide information you have asked for
Operate, maintain and improve the website
Keep the website secure and monitor for technical issues
Comply with legal or regulatory obligations
Our lawful basis for using your data
Under UK data protection law, we rely on one or more of the following lawful bases:
Legitimate interests
To run and improve the website, respond to enquiries and manage the administration of the business.
Contract
Where we need to use your information to take steps at your request before a booking, or to manage a booking or reservation.
Legal obligation
Where we are required to keep certain records or disclose information by law.
Consent
Where you have clearly agreed to a specific use of your information, such as receiving marketing emails, if this is introduced in future.
How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, manage bookings, meet legal obligations and resolve disputes.
If you contact us but do not make a booking, we will usually keep your enquiry for no longer than 12 months unless there is a good reason to retain it for longer.
If you make a booking or attend an event, we may keep relevant records for longer where necessary for accounting, legal or administrative reasons.
Who we share your data with
We do not sell your personal data.
We may share your data with trusted third-party service providers where necessary to operate the website or manage the business. This may include:
Our website hosting provider, IONOS
WordPress, which powers the website
Any form, email or booking tools used to receive and manage enquiries or reservations
Professional advisers, where necessary
Authorities or regulators, where we are legally required to do so
These providers only receive the information needed for their role and are expected to handle it appropriately.
Cookies
This website may use cookies and similar technologies to ensure the site works properly, to improve performance and, where applicable, to understand how visitors use the site.
Some cookies are essential for the website to function. Others, such as analytics cookies, are optional and should only be used where appropriate consent has been given.
You can usually control cookies through your browser settings.
If a cookie banner or consent tool is added to this website, it will provide more information about the cookies in use and allow you to manage your preferences.
Analytics
We may use website analytics tools to understand how visitors use the site, such as which pages are viewed and how people arrive at the website. This helps us improve the website and its content.
These tools may collect information such as IP address, device type, browser type and on-site behaviour. Where required, analytics cookies will only be used with your consent.
Embedded content and third-party links
Pages on this website may include links to third-party websites or embedded content such as Instagram posts, maps or videos. If you interact with embedded content, those third parties may collect data about you, use cookies or monitor your interaction.
We do not control third-party websites and are not responsible for their privacy practices. You should check their privacy policies separately.
Data storage and international transfers
We aim to keep your personal data secure and only share it where necessary.
Some third-party providers may store or process data outside the UK. Where this happens, we will take reasonable steps to ensure your data is treated securely and in line with applicable data protection law.
How we protect your data
We take reasonable technical and organisational steps to help protect personal data from unauthorised access, loss, misuse or disclosure.
No method of transmission over the internet or electronic storage is completely secure, but we take website security seriously and work with reputable providers to reduce risk.
Your rights
Under UK data protection law, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data in certain circumstances
Request restriction of processing in certain circumstances
Object to the use of your data in certain circumstances
Request transfer of your data, where applicable
Withdraw consent where we rely on consent
To exercise any of these rights, please contact us using the details above.
Complaints
If you have concerns about how your personal data has been handled, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Information Commissioner’s Office
www.ico.org.uk
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services or legal requirements. Any updates will be posted on this page.